01/25/09

lots of really good brands

by tinimonster83

They have alot of really awesome brands, and also a very friendly and helpful staff...As for the person who commented on the return policy, I work in another store in southlake and we have the same policy. How would smaller stores every make any money if they let people buy stuff wear it then bring it back.

• Pros: friendly helpful staff
• Cons: kind of in a hidden location

01/17/09

Livid in Southlake Texas..DO NOT PURCHASE ANYTHING FROM THIS STORE!!!

by ebcalvin

I too, and absolutely livid about the return policy of this "high end, Southlake Town Square" store.

Buyers, DO NOT purchase ANYTHING from The Jean Connection!!! You will never, ever get your money

back. They have a policy, ALL SALES FINAL. No refunds!! Can you believe it?!! I'm livid! To have a

store in Southlake and not have a refund policy? I bought a 190.00 pair of jeans on Monday, returned them

on Friday, didn't even have them 96 hours and they give me an instore credit. I was told by Samantha, an

employee there, that "alot" of the stores in Southlake have the same policy. Which ones? I have shopped in Southlake for the past 8 years, never, ever in my life have I purchased an item, to be told I will never get my money back! I too, am going to use my "credit" as soon as possible, as with a return policy as such, how much longer does this place think they will be in business? When we can go to Nieman Marcus, Nordstroms, Macys, Saks Fifth Ave, and Dillards, purchase the same jeans and if you don't want them, wow, they give you a full refund! Now that is great customer service!

Good riddance to The Jean Connection!!! Gone, just like in Dallas..go figure..I just wish I had looked up this website long before every going there..I am telling everyone I know..NEVER, EVER purchase 1 item from this company! Lets hope this will end their business practice in the Dallas and Fort Worth area..

• Pros: None.
• Cons: No refund policy..never to get your money back..don't go to this store!

09/02/08

Really cool store for jeans

by cutie04405

I had a great time at the Southlake location. I was helped by a nice lady that was all about finding me the right pair of jeans. I am very curvy. I will recommend this jean store to my friends. Thanks

• Pros: nice staff