04/23/09

overprices experienced

by pieces2awhole

I was so excited when my fiance had surprised me with a full day at the Red Door Spa. It was for Valentine's and a very genorous gift.

The facial was very good. I got the hot stone massage but didn't care for it. The therapist was gently moving the stones around...not sure where the 'massage' came into play. My mani and pedi could've been done better by my 10 yr old neice. The polish on my hands were poorly put on with uneven streaks, she didn't shape my nails or trim my cuticles. All she really did was put the olive oil scrub on. Similar situation with my pedi, cept the polish looked wonderful.

I wished my fiance would've spent the money on jewlery or something...it's very unfortunate because we would've loved to go back had the service been even average.

I have to at least give a rating of one star but if it were possible there wouldn't even be that one!

• Pros: Good Facial
• Cons: Staff, poor mani/pedi, poor customer service

01/20/09

Average spa experience

by Purplejonquil

My spa day was rather enjoyable, but I'd done a 2-hour boot camp the day before, so the masseuse totally hurt me! :( It was a good hurt sometimes, and I even told her about my previous excursions, but she seemed determined to squash out those toxins from my back and shoulders. Sometimes it was quite uncomfortable, but I do feel tons better faster than I would have without the massage. My facial was okay...the lady claimed that Red Door doesn't allow the use of an extractor for white/blackheads, but somehow I have a shallow scab on my nose where she'd been working...hmmm...I don't think that was done with a fingernail!! But my face did feel really good and polished afterward--I was glowing. :) My nail artist was professional and efficient--my nails look excellent, and she even gave me a few pointers on how to prolong the shine. My day was fun, and I loved the warmed massage tables and warm towels. I didn't like how thin the walls were, though--the Cheesecake Factory is right next to the spa, and I could hear people cheering/chattering and I guess someone was celebrating a birthday, because I heard people singing, too. It was rather distracting at times. But overall, I did like being pampered. On one note, my package was supposed to feature the Signature Facial with Prevage, but evidently I didn't need that product since my aesthetician didn't use any of that line on me; however, I believe I was charged that price. All in all, it was an average experience but for a "highly recommended"-level price.

• Pros: Ambience, parking, service
• Cons: Thin walls, high prices

11/20/08

worst experience ever

by cm454

from the moment I walked in, I was rushed to get my hair color/cut and styled. I had an apointment to also get a mani and pedi, but at the end I was only given a choice of the two, I decided not to do neither. When I walked out into the light, I still had hair dye all over my neck, forehead, and ears. I called to complain and talk to a manager, I left a concerned message with the front desk - phone call was never returned. I called their corporate office and all I got was a appology from a no name secretary. IT WAS A NIGHTMARE!