Dallas >Metro-Flow Plumbing
WHAT A SCAM!. Late afternoon appointment. Came very clean (curious how he stayed so clean, later I found out.) The leak was by the faucet outside. He turned on the water. We saw water by the faucet, but told me he couldn't determine where the leak was. It would cost $359-$797 to locate the leak, then an additional charge to fix it. For this information, I had to pay $49. no wonder he stayed so clean, no work! I decided to contact another plumbing company (Schrade.) Up front they told me $95 an hour. Started digging, located the leak, repaired it and fixed a toilet problem, all for under $300!! Guess who I'll be contacting for future repairs, NOT METRO FLOW! I called their office the next day and was told they never do any digging without running air in the line to determine exactly where the leak was. $49 easy money for them!
Dishonest Practices and High Estimates. Metro-Flow started out on the right foot by seeming friendly on the phone when I first called, however, I will never be calling again. After claiming that they wouldn't be late, they were of course 45 minutes lates. Further, their estimates are astronomical and they try to cover that up by offering a variety of convoluted "discount" programs. Also, they charge a $49 "service fee" just for giving you the high cost estimates. When I asked for the fee to be refunded, the owner was rude and argumentative with me and basically hung up on me. I think these guys are dishonest and try to take advantage of customers that don't know much about plumbing. Basically, I was told that it would cost $267 to install my kitchen faucet, $269 to hook up my gas stove, $267 for the sink basket, and $450-800 for a new garbage disposal. They also wanted to charge $200 to cut into my wall to check out a potential problem. The guys that came out were very nice, but I feel like they've been taught to up-sell and seize an opportunity to create more work for themselves.
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