10/12/09

Horrible salesman - Terry Godoy

by jkj422

When purchasing a new car if you have the time you will shop around to get the best deal. You will take an offer from one dealership and give it to another to see if they can match or do better. That is a common practice. My husband and I called around quite a few dealerships in Texas to try and get the best deal for a new 2010 Honda Pilot. We were also looking for the best trade-in offer for our current vehicle. We had a few offers from some places and just wanted to see if Rusty Wallis could match it or give us a better offer. The first few initial emails I received from Terry Godoy at Rusty Wallis were not very informative. He was very short with me which I thought was odd. My husband spoke with Terry and when my husband told him about an offer we received from another dealership he (Terry) told us we were being lied to and that that dealership would never give us that price we wanted. Terry proceeded to call my husband and leave very rude voice mail messages. I don't understand why someone would act that way if they really wanted to sell a car. Obviously we will NOT be purchasing our new Pilot from Rusty Wallis nor will we EVER purchase a vehicle from them!! I highly encourage anyone who is in the market for a new Honda to NOT PURCHASE IT FROM RUSTY WALLIS!!!!!!!!!

• Pros: NONE
• Cons: Rude, rude, rude salesperson - Terry Godoy

08/03/09

This dealership will LIE to you to make a sale!!!

by ninekrpm

I purchased a 2009 Certified Pre-Owned Honda Civic Hybrid from Rusty Wallis Honda on 3/14/2009. I was buying from out-of-state, so I relied on my sales manager over the phone for all of my information. As I'd be making a rather long trip to pick up the car, I wanted to make sure it was exactly what I wanted. One of my biggest concerns was that I did NOT want a car that had ever been wrecked or had any damage to it what-so-ever. I was assured up and down by my sales manager that the car had never been wrecked and was in perfect shape. They even provided a CarFAX report showing that the car had never been wrecked. I flew down, picked the car up, and was quite happy with it... for a short while.

Fast forward to May... I take my new Civic Hybrid to my local shop to have them do some warranty work on the car to fix some moisture in the driver's side tail light. I thought it was a no-brainer warranty issue. I had no idea what I was about to discover about my "never wrecked" vehicle!!! My local dealership informed me that it was not warranty work as the car had been wrecked, was severely leaking water, and had been improperly rebuilt! Thankfully, my local dealership, Joe Marina, worked exceptionally hard to help me out and they got Honda to cover the repair work to fix the car. Unfortunately, this meant spending 1+ week in the repair shop

While all of this was going on, I contacted Rusty Wallis about this and they assured me again that the car had never been wrecked and that they'd "get to the bottom of it." Later that day, my local dealership called me to tell me that Rusty Wallis had contacted them and told them that yes, in fact the car HAD been wrecked and that they DID know about it all along!!!!

I've tried returning the car to them or getting Rusty Wallis to buy it back, but they offered me either $180 for my troubles, or $2000 less than I paid for it to take it back! My other alternative was to trade my car in for a brand new one that they were so graciously willing to sell me for an additional $5000+!!!!!! I was actively LIED to by Rusty Wallis and they aren't willing to do a darn thing about it. AVOID THIS DEALERSHIP AT ALL COSTS. THEY WILL LIE TO YOU TO MAKE A SALE!!!!!!!!!

• Pros: Finance dept. works hard for your business
• Cons: Complete and utter dishonesty of their sales department.

06/30/09

Rusty Wallis Certified Pre-Wrecked Honda

by RobertSparkman

Rusty Wallis Honda recently sold my elderly father a certified pre-owned Honda. During the sales negotiation, my father asked if the car had ever been in a wreck, and the sales person told him "no" and presented him with a clean CarFax report.

Less than two weeks from purchase, recurring problems with the car caused us to learn that the car had been in at least one major accident sustaining significant damage (resulting in mechanical problems). So - within a few days of purchasing the car, we returned to the dealer for a refund, and the dealer refused. The dealer first tried to convince us that the car had not really been wrecked. Then they later claimed that there is no state law in Texas that requires the dealer to disclose the fact that the car has been previously wrecked (even if the consumer asks). They also claimed that they did not know that the car had been previously wrecked (even though the dealer obtained it on trade-in, and subsequently performed the Honda 150 point inspection to designate it as a "certified pre-owned" Honda).

Finally (after much negotiation), they offered to take the car back again on trade - as long as my father didn't mind taking a $2,400 loss on the trade, after owning the car for only two weeks (of which 6 days was spent in their shop awaiting repairs).

Later, through TxDOT we tracked down the car's previous owners and found the one that wrecked the vehicle. She said that she totaled the car near Austin. However, much to her surprise, Allstate insisted on repairing her 2003 Honda Civic to the tune of $11,000+ (I have a copy of the invoice).

According to an investigator at TxDOT (Dealer Enforcement Division), Allstate actually spent closer to $15,000 on the repairs. He also said that they have had trouble with insurance companies doing this recently. In addition, he said that Rusty Wallis Honda has had a lot of complaints and that they are apparently pretty bad characters. He initiated an investigation of the dealership as a result of our complaint (with no results pursuant to our case).

The prior owner who wrecked the car (also elderly, and in poor health) said that Rusty Wallis Honda ripped her off on the trade in as well. She was very angry at them. She said that when she traded in the car, the Rusty Wallis sales staff pressured her and would not let her leave until she did the deal. They also made false claims of high-mileage (145,000 miles), no AC, and standard transmission, in order to give her a lower Kelley blue-book trade-in value, and that they knew that the car had been wrecked. She said that they wore her out and that she finally relented and did the deal with them just so she could get it over with and finally go home.

My advice: don't deal with Rusty Wallis Honda because they are dishonest.

If you buy a used Honda from another dealer, don't pay extra for a "certified pre-owned" Honda, because it doesn't mean SQUAT.

CarFax is only a stating point and cannot be trusted 100% (especially when insurance companies and dealers are being dishonest). Have YOUR personal mechanic check out the car first before you buy. If the dealer objects to that idea back out of the deal and get out fast.

• Pros: Fool me once...?
• Cons: No honesty. No integrity