Dallas >Sport City Toyota
Great Service Great Car. After reading the earlier reviews some people submitted, I am honestly shocked by some of the negative views they wrote, but then I looked at the dates and realized that obviously the horrible experiences they speak of have totally taken a 180 turn. For the record my experience was absolutely wonderful. After graduating college, I wanted find to a great car and saleman that would help me out and also be honest. After being dissatisfied with a number of dealerships, I found John Eagle Toyota. The first face that greeted me was a young man named Damon Hurst. He had just returned from lunch and was instantly willing to assist me Not only did he help me find a great car but he was very friendly and honest and has called several times to check and see how the car has been. I think its wonderful that the service did not end when I walked out of the door. Everyone was so nice including the concierge Don Jenkins. He was very helpful while I waited. I believe in spreading the word about good service ecspecially in a world where so many people are trying to get over on people. You can get a good car anywhere but leaving and feeling like you have had great service is priceless:)
great experince. for the first time ,the car deal went the way the saleman(steve martin) said it would be.he was honest and professional. 5 star service
Poor Representatives of Toyota Dealerships. Sport City Toyota is an example of why people hate to go car shopping. Most of the time when a person is looking for a car, they have a general idea of what they are looking for. Each car has its own unique look, feel and drive. Therefore, when a person wants to test drive a car, it is to get a feel for how the car handles. When shopping at sport city, we wanted to test drive a Matrix and a Corolla. The salesman informed us that we did not need to drive each vehicle, they both had the corolla engine and frame. We told the salesman that the body style of the matrix was different than the corolla and could have blinds spots on the vehicle. He was thoroughly miffed that we did not take his word for it. From the point of difference of opinions with the salesman, we were driven on their golf cart from the lot with all the cars to the front of their building. We were then told that before we could test drive a car, we needed to fill out their paperwork . I have been to many dealerships and test drove many cars without filling out any paperwork. The most asked for was a drivers liscense and proof of insurance. It doesn't take a genius to realize the salesman did not want to fool with us in the sale of a car. He also was very patronizing and unhelpful. When a member of the family approached the salesman, as a last attempt to test drive a vehicle, he told the family member to go test drive a vehicle at another dealership and when we were ready to make a decision, "Come back and buy from them". This was in front of a group of people who were just standing around. This would have been the second vehicle purchansed at sport city, but customer LOYALTY is not one of their assets. Neither is customer service. We left the dealership, not only humiliated, but dissappointed and let down.Had I known how they treated women, I would not have wasted an hours drive to go there. They should be ashamed of themselves. NO, TOYOTA SHOULD BE ASHAMED OF THEMSELVES FOR ALLOWING DEALERSHIPS LIKE JOHN EAGLE TO REPRESENT THEIR COMPANY/NAME.
Worst Treatment I've ever had. The salesman refused to let us Test Drive a car, even though we bought a Tundra 2 years previously. When confronting the manager on this issue, he shrugged his shoulders and indicated he did not care. AT ALL! The salesman said, and I quote, "When you decide exactly what kind of car you want to buy, come back and I will sell it to you." How would I know if I want to buy a car "if I have NEVER even driven." The salesman would love his commission without any work....SOUNDS LAZY... I guarantee you will not see me, my family, or friends at this dealership...
When we arrived at the location to purchase our car, we were met by the "Scion Guy" who was, for lack of better words, arrogant and shady. Needless to say, we bought the dang car even though we had the gut feeling that we should have waited for the nice "Scion Guy" to be in. After going through the haggling process for our APR, we said it's a deal and waited for the finance manager. When we sat down to sign the papers, the red flags were being thrown every which way and we should have backed out then. They had the incorrect mileage on the paperwork, didn't have the color listed correctly, and also said that my husband and I were both 4 year college graduates; which is neither here nor there, but nonetheless, incorrect. Once they corrected their many mistakes, we were on our way out the door when our salesman happened to mention something about our lifetime oil changes. Assuming that this came with our car, my husband and I chatted a little with the guy on how it stunk that we would have to drive 40 miles one way to get our oil changed (we will be living in Fort Worth) at that dealership. But hey, a lifetime of oil changes is worth the drive, right?! NOT!!!! When we were in the process of insuring our new car, hubby noticed the tax value on our hidden receipt was $500 more than the sticker price on the car. He then called the dealership and that's when we first heard, "It's your lifetime oil changes that you purchased." WHAT?!?! We would have never EVER purchased a lifetime of oil changes when A) We will be living 40 miles ONE WAY ($10.00 in gas) to the dealership B) We bought a white car (better resale) so obviously, we aren't planning on owning it that long and C) Financing $500 comes out to almost $750 in the end.
So long story short, once we filed our complaint with the dealership and said we want our money back for this oil change gimmick, they have yet to return our calls.
I suggest to everyone, DO NOT purchase from this dealer. They are shady, pushy, and seem to "fudge" anything they can to get the deal. Good luck! -Stephanie
WORST dealership in town. The WORST dealership ever... Got a final price from them, went to pick up the car, and was told hey that price is for financing ONLY, at 24% APR (HELL YA).. They were not willing to hour that price at cash down payment in full. The sales rep and the finance guy humiliated us, and tore the sheet at our face and sweared at us, saying NO DEAL. Very unprofessional and the worst dealership in town. Would never recommend anyone stepping in this dealership. Its a rip-off. Don't know how to deal with customers.
Worst Dealership I have ever been to!.
BEWARE! These guys are pushy. I have never been so presured to purchase a vehicle. The conversation of God was even brought up! yes, God, not dog. This is somethig to be left out of dealings.
So once I decided to buy the vehicle I returned to make a deal. We came to an agreement on a price + TTL. Well on the form to sign was a "Portfolio benefits pkg." for $299.00. "It comes with all of our vehicles". Well, not for $299.00 on mine. That was not even discussed in our price + TTL. So with a little more haggling they removed it. The sales manager and I signed the itemized price. Done deal, everyone was happy. Well until they realized I was not going to finance with them at a high APR. They said no deal and all of the sales managers disappeared without even speaking with me. The finance person was rude as well. It was late (10:00pm) and I apologize for try to give them My Money at such a time...but come on. To just leave without even apologizing or discussing what happen? This dealership is the worst I have seen. You always here of how bad it can get...well here is another story of what they will try and pull.
So to anyone who reads this??.BE WARNED!
Editorial Review by Citysearch Editors. Toyota dealership on LBJ sells new and pre-owned vehicles plus financing, parts and service.
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