Pet Love

rating

by Tammyx5 at Citysearch

I've always had great luck with the groomers. They treat my dogs well and all seem to love animals.

The negative reviews have it

by TLF4Him at Citysearch

I had my dog groomed for the first and last time by Pet Love today. First I have to commend the phone service and fast response to the internet inquiries. They were open about prices and fees with me so I can't complain. It may be that the ones that love this service get groomers who maintain their vans and don't smoke.

I was surprised about was the $25 visit fee on top of the grooming fee. I have used mobile groomers in New England that were the same price. I have seen lower prices on everything here in TX except this. But I was still willing to pay for the convenience.

What made it an unsatisfactory experience was the van and the groomer. The van was old, dirty on the inside and stifling. I know that it is over 100 degrees outside but that is no excuse for a service van to be so hot. Now I understand why the groomer came into my house and said "Ahh, cool air."

I was shocked when the groomer came to my door with an extension cord. I have never been asked to provide the power to the van. While the groomer was certainly very nice and did a good job with the overall trim, she reeked of cigarettes and now my yorkie smells like a stale ashtray.

I paid my fee and gave the groomer a tip but I think we will stay with Pete & Mac's. Yes it is extra time for me but they obviously go the extra mile when pampering pets.

Beware of extra charges indeed!

by PlanoKaren at Citysearch

I must say that I was completely shocked at the final total for this service as it was my original understanding based on the phone conversation with the person who booked the appt. and it was my understanding that it would be $79 including . When your groomer arrived he mentioned doing a "shed" treatment and I of course agreed as the dog is shedding and it would be appropriate. Never did he mention an additional charge for this. Once the service was complete I was presented with a bill in excess of $130. I told the groomer I was shocked a the price as this was not what I was quoted on the phone and even with his add on of the "shed" treatment it was almost a 50% increase in the price I paid. Clearer communication on the part of your appointment schedulers and your groomers is imperative.

While the grooming itself was OK the excessive fees were ridiculous.

As a small business owner myself if I ran my company this way, I'd be out of business for a poor reputation and substandard customer service. I should have heeded the reviews I read online while waiting to book the appt. but was assured by the phone rep that they were "old" reviews. Not true.

Beware of extra charges

by thekimmeister at Citysearch

The groomer was nice enough and seemed to do a decent job on the dogs... and then I found out the total price. The lady I spoke to on the phone to make the appointment was very friendly, which encouraged me about using this service. I was informed that there is a cost of $25 for the trip fee. She quoted me the prices of $64 for the Bath and Brush, $74 for Deluxe Style, and $89 for the Luxury Spa Package. I chose the $89 package.

These are the charges I was NOT informed of.... Turns out they charge extra for dogs over a certain weight (my two dogs are about 80 lbs each). They also charge you for fuel cost and then of course tax.

Like I mentioned before, the groomer was nice enough but whoever it was he was talking to to sort out the charges was incredibly rude -- very poor customer service! I could hear the ENTIRE conversation he was having with her because he was using a push-to-talk phone like a walkie talkie. When the groomer told the admin lady that I told him I was not informed of the extra weight charge, she scoffed, "Yeah, she was." This is AFTER she looked up the notes of my appointment and told him I was quoted the $89 per dog exactly as I said. And was she there during my conversation with a totally different person with whom I made my appointment? If they had recorded my conversation with the lady I made the appt with, I would have welcomed her to play it.

It gets better. When she realized I could hear everything she was saying, she started speaking to the groomer in Spanish! How obvious! And how rude!!!

At least the groomer apologized after the number crunching and he actually admitted to me that more often times than not, most customers are surprised to find out about these extra charges because it is apparently very common that they are not informed about them.

I guess the grooming service itself is fine, just make sure they tell you about all the charges. Hopefully this helps you.

Very Convenient....less stress for me and the dogs!!

by Michnstev at Citysearch

I love this service. It is very convenient because I don't have to load up the dogs and take them to the groomer. They come right to your door. Scheduling is always easy, they are usually lots of available times and days. The dogs always look and smell great!