Trowell & Turner Automotive

Best Customer Experience I've Had in LONG Time!. Alright, a few weeks ago my brother mentioned that he thought my transmission was slipping. After 2 weeks of research and asking for people's recommendations on where to take may car, I landed at Trowell and Turner. These folks are hands down the most kind, courteous, treat-you-like family people I have ever had the pleasure of doing business with. He was honest about my car problem, and even went so far as to do a little extra research to let me know that my car was still under warranty (even when the dealer I bought it form told me it wasn't). He told me it would be in my best interest to take it to the dealer where my warranty would cover the costs! My dad used to own a service business in San Antonio, and this reminds me of the way he ran things - good people helping good people.

Terry, you are a gem and I will recommend you and your sweet receptionist to all I know!…

Honest, Accurate, Helpful, Courteous, and again... Honest. I like to work on my own cars, but I can't fix everything, so occaisionally I have to go to a mechanic for help. There is only one mechanic that I have come to trust to do the job right, and that's Trowell & Turner. Heck, I live in Oklahoma City but I'll still drive down to Dallas (car permitting) if I need a repair. I'd rather spend the money in gas once and have the peace-of-mind knowing that I will get the problem fixed right, then gamble on a mechanic here and end up out for the costs of multiple repair sessions

Auto-mechanics normally have a bad reputation, like lawyers, but these guys broke that mold. When I lived in Dallas, I sent everybody I knew to T&T and I never heard anything but praise. They are exceptionally friendly and best of all, they call you with their diagnosis and an estimate before they do any work. They let you know your options before you're stuck with the bill. AND, they'll even chauffer you to and from work while your car's being worked on. I just can't say enough good things about them.

I'll leave the review with this last note. I am an engineer, and a perfectionist. I have extremely high standards when it comes to making things work, but not just making them functional, making things work the correct way that was intended. If something can't be done right, I just won't do it. With that in mind, I give these guys a 100% positive score and recommend them to everybody. Give them a try and you will never go anywhere else again.…

Best auto repair shop in Dallas!. Recently while on vacation in Arkansas my vehicle broke down (a nightmare). I had it towed to a Crain dealership in Little Rock and after running diagnostics and handing me a bill for $715 they gave me two options, have the engine replaced or purchase a new one. I guess they thought they had me!!! My SUV had 90K miles on, come on guys!!!! Instead I contacted Terry Trowell and we had it towed to Trowell & Turner Automotive in Dallas. Terry & his team played detective (and played it well) and discovered the real culprit was my battery and a crank sensor. My vehicle is operating better than ever !!!! I would HIGHLY recommend Trowell & Turner Automotive for your automotive repair needs. Way to go Terry & his team and thank you very much!!!…

Customer for LIFE!. Overall I was very impressed with T&T. Had I not read the reviews on this website, I probably would not have stopped by there due to the location. That being said, I was very happy that I did. I came into the shop looking to have 3 items completed. I imagined it would take 2 to 3 days to complete it all, but they were able to knock it out in one day.

Terry was great. He called a few times to give me the progress, and was never pushy or "sales-ey". Instead, he gave plenty of options, and always let the customer make an informed decision.

I'm sold on this shop now, and will be a customer for life!…