Besa's Pizza & Pasta

05/12/09

Unbelievable/Owner crass & insensitive(1000's of customers)

by bobby1123 at Citysearch

I try to frequent small independently owned restaurants to support small businesses and find them usually customer oriented, polite, friendly, etc. and happened on Besa's almost 5 years ago. I even suggested it as a first date with my now gf. We have been ordering delivery and dining in now for almost 5 years. In this time, I have never once complained about service, the food itself or anything. Until today.

We ordered 2 pizzas for the evening (1 mushroom & 1 sausage). When we got the pizza in the door and opened the box, we noted the sausage pizza smelled funny...like b.o. or dirty socks. We continued on thinking it may have been the dough cuz sometimes pizza dough gives off a weird smell at times..... so we started to eat and found there to be something wrong with the taste of the sausage pizza. We immediately stopped eating and talked about it. We both felt that they should be notified and we called to inform them of the situation.

When we called the employee immediately put the owner on the phone. (We know this because we asked if the was the manager and he replied no, he was the owner.)

So we proceeded to tell the owner what had happened and the sausage pizza tasted bad. We did not want a refund or another pizza sent out. Mainly, an acknowledgment that as a loyal customer, they respect our imput and want to see satisfied customers. I had expected that in the very least, and a generous offer of something to the effect of-hey next time, we can make it up in a comp'd pizza at your convenience.

But noooooo. The owner said "There is no way the sausage pizza was bad. 15 customers ordered sausage pizza today and I no complaints."

It continued on a negative path that resulted in basically an insult-encinuating that we had intended to swindle him out of $20 pizza. by way of a refund.

You're kidding me right? This is how you conduct business in a customer centered industry like the food service/restaurant..we were shocked. When I said this is how you treat a valuable customer/ he responded with I have THOUSANDS OF CUSTOMERS. (1,000'S) In other words, he didn't care if he lost our business! How cold and impolite. but maybe that's how they treat people in Albania/Serbia where they are from. Does he know he's in America where we care about people and customer service is regarded a high priority in the restaurant/food service industry.

Oh, btw, I did request a refund for the pizza we didn't eat, since he has THOUSANDS of customers, he shouldn't mind:)...after reading some of these reviews, I feel I might not be alone in my experience. Its too bad, because I had hoped I could depend on a local intimate restaurant that had genuine and quaint feel, but alas, they are RUDE and I wouldn't recommend this establishment.

• Pros: good mushroom pizza
• Cons: Insulted by the owner!

12/06/07

Worst Delivery Experience EVER!!!!!

by samh3000 at Citysearch

Allow me to start by saying that, I have never written a restaurant review, or any review for that matter.

My wife loves Besa's. She's eaten there off and on for years.

Long story short, they delivered my pizza folded in half. I called back, and asked for a manager. When I explained the situation, I was told that's what they always do. If a customer orders a medium they give the next size up at no extra charge. All of their customers love it, and they've never received a complaint. I found that hard to believe. If you're gonna give someone a larger pizza, wouldn't you give it in a larger box? I assume someone made the order wrong and smushed the pizza into a smaller box to cover up what would have been a simple mistake. Instead of admitting that someone made a mistake, the manager tells me "You got a bigger pizza than you paid for. You should be happy, instead you complain." When I ask him to send the driver back, he tells me I'm going to be added to the No-Service list.

Now I know Besa's is an institution as you've probably read in the other reviews, but this was my experience. It will be my last.

• Pros: a bit eastern european
• Cons:  - a bit eastern european

02/28/07

horrible experience

by trinkit_03 at Citysearch

My boyfriend and I moved to the Carrollton area and were looking for a new place to eat which we dont often do. We found this little pasta and pizza place and it looked cozy so we went in. At first it took them 20 mins to even come up to us and it wasnt even busy. So we get our food and the food is really good we finish and i ask for more rolls. I open my roll up to put butter on it and there is a hair in my roll i was totally disgusted. I asked for the manager he came up and asked what the problem was I showed him my roll and he said ok I'll compensate the rolls for you, I replied the rolls come with the meal and you know that and he responded very rudley to what I said and said he has been here for 5 years and nothing like that has ever happened before, then he accused me of tainting to roll!! I was very upseted by this so I just decided to leave and never come back to this restaurant ever again. All in all it was very rude of him to accuse a paying customer of tainting food and then to be rude at the same time I do not recommend this restaurant for the fact of the unprofessional manager and his inability to take care of his customers promptly and politley

• Pros: good food
• Cons: horrible service

11/08/05

Honest review of Besas - Do not eat here

by ab9413 at Citysearch

Ate at Besas and ordered lasanga. They took a frozen chunk of lasanga and put it in the oven for a few mins. When it got to my table, the inner part of it was still cold. I went back again to give the place another chance. This time I ordered a plate of fetuccine. It was cooked fully but tasted so so bland I didn't even finish half of it. A third visit proved my last. Nothing I've ever ordered here tastes good. The place is clean, but it is not cozy or romantic, and the food is terrible. Expect frozen-reheated dishes. Eat here at your own risk, and if you don't believe me... try it and then come back to tell everyone I am right. After you eat here you'll wish you ate somewhere else. Anywhere else.

• Pros: clean place, looks family run, plenty of seating
• Cons: Poor quality food, bland taste, not good food