09/04/09

You'll be sorry

by gibbs

driven an audi for years. love the cars. won't ever buy another from UP Audi. they used to offer good service; its why I bought there. now it stinks. I dont know if they have new ownership or what, but its the kind of run around BS you'd expect from a domestic dealer not one who caters to folks buying 60, 70 and 80 thousand dollar cars. the loaners have gotten so bad you'd swear someone went camping in them, or some teenager threwup inside. and they tried to gouge me on service more than once recently - something that never used to happen. I won't be buying another car at UP Audi. Oh, and falazmah, exact same salesperson tried to pull the exact same scam on me. These guys don't understand cultivating lifelong customers and can't be trusted to do the right thing.

• Pros: audi makes a great car
• Cons: the dealership is below weak

06/17/09

Maintenance is also important point to buy a car

by uptowndoc

I have an Audi and Lexus. It used to be pleasant experiences to bring my cars to each dealer when my car needed some service.

Yesterday, I brought my Audi to University Park Audi to complain about the service I had last year. I told assistance service guy what happened to my car last year. There was an electric malfunction and they spent 2 days to figure out what is wrong and it was just a bad electric cord under the driver seat causing the warning. At that time they said they needed to take out the seats and took a long time to figure out to search what was wrong. After they fixed the problem, I found the part of seat was broken and the cover of electric cord under the seat was messed up. It is not bad at all since you don't see the broken parts. After I explained these to the assistant, he schedule me to bring my car back this morning so I did. And he said it's not under warrant to fix it since they only fixed the wire under the driver seat and they didn't touch any other parts and it is also long time ago they serviced my car. But I know they did this so they are asking me to pay for the repairs what they did to my car. At least can you be honest? You can not just deny anything that you don't want to deal with. And please don't waste my time if you want to say "No", just say so yesterday.

There was a service manager at Audi whom I trusted but he left to another company last year. Now I can not trust this university park audi.

Compare to Audi, it is still pleasant to bring my Lexus for the service. Although I like my Audi, I won't buy another Audi from university park audi since I can not trust maintenance service.

• Pros: They used to have a good service manager
• Cons: He left last year

12/05/07

Don't Believe That Hot-Head !!!!! It Just Ain't True !!!!

by kate_kelsey

Well, hmmmm. Having just read the review written by a disgruntled tightwad of sorts against University Park Audi and Chuck Austein, I felt compelled to share a more favorable and accurate review. I have known Chuck Austein on a personal level now for more than 20 years, back in the days when he sold Porche's on LBJ Freeway. Aside from the fact that we are friends, I know him on a professional level and have purchased more than 10 cars from him at multiple dealerships along the way, spanning a 22-year period of time that I have known the man. I have known him to be NOTHING other than kind, professional, respectful, and accommodating in his approach to selling cars, and his personal character is of the highest quality. Simply put, Chuck possesses the highest moral fiber and boasts more than his share of integrity in a field that otherwise has a reputation in the public's eye as being "sleazy". He has always gone out of his way to make my interactions with the purchase of a car, whether directly through him or his employees, a more than pleasureable experience. I would not buy a car from anyone else, anytime and I would trust him implicitly with any one of my four children !!! Does this sound like the same man as described by the previous writer? He clearly is a hot-head who has a skewed version of the truth .... you know the type - never happy with anything anyway. In any event, Chuck Austein and University Audi have my utmost respect and sell cars honestly and openly. They are wrongly being held hostage by the inaccurate and misguided posting which couldn't be further from the truth, and I had to offer my this rebuttal. I am hoping that everyone who reads this will at LEAST take pause to consider a more accurate truth from a person who has a long-standing relationship. I would suggest that the disgruntled hot-head had nothing better to do on that day. Kate in Allen.

• Pros: Only good things to say!

01/20/07

Worse Car Buying Experience EVER. Gotta Read This!

by falazmah

A couple of weeks ago, my wife and I went to University Park Audi and talked to Debra Davidson about a Q7; she was NOT friendly. We really liked the car though, and thought we'd decided. The General Manager, Chuck Austein, assured us that he?d match the price of any dealer in Texas.

We knew the options we?d like, and wanted to stay within our price range. Since University Park Audi didn?t have the car on the lot, we spoke to dealers in the area, one of whom had one, and offered it at invoice.

A day later, my wife told Debra that she?d found a car in the area with the right color & equipment, and that it was offered to us at invoice. Debra called back and offered us a price $2,500 above invoice for the same car. When my wife told her that we?d get it elsewhere, Debra rudely told her that she'd already requested the car, and that UP Audi was now the only way to get it!

Shocked, my wife called Chuck directly since he said he?d match any dealer in Texas. Chuck told her that maybe with our budget, we shouldn't be driving an Audi. He said that he does not want to do business with people who are price sensitive, and that we (price-conscious types) are not the types of customers he?d like work with. When my wife protested, he hung up on her mid-sentence!

This is not about price, rather, it?s about Chuck?s base attitude and treatment. Chuck & Debra exemplify the worst in sleazy used car sales people. Having people of this caliber selling Audis reflects poorly on the dealership, its owners and the brand. If this is how he woos people when he?s selling, imagine how they treat you later.

This awful experience has overshadowed the quality of Audi?s products. We were virtually sold on the car until Cheeseball Chuck showed his charms. With so much competition, no one should have to endure this type of abuse. In short: Stay away from University Park Audi; what they lack in honesty and integrity, they make up for in ignorance and belligerence.

Editorial Review by Citysearch Editors

by Contributor

Audi dealership in the Oak Lawn area sells new and pre-owned vehicles and provides parts and service as well.