11/08/09

Worst attitude of any manager I've ever seen

by Emrw44

I have never seen a worse attitude from a manager of an establishment. I have been a regular customer of Knox Street Pub for years. I have spent many enjoyable nights there, and up until last night would have called it one of my favorite bars in Dallas. However, I will now never go back. Last night my credit card was incorrectly overcharged by $50 (I got an itemized receipt that contained several items I did not order). When I spoke to the manager he was incredibly rude to me, refusing to do anything about the situation even after admitting that there was another person there by the same last name with a tab open. It seems to me that it should have been clear that this was a simple mix up; since no bartender had ever asked me my first name when I ordered drinks I assume the other person's first name wasn't asked either and their drinks were put on my tab in error. However, instead of trying to work with me in sorting out the situation, the manager refused to display any hint of decency - telling me arrogantly that "they don't stay in business by ripping people off" and even at one point threatening to call the police for theft of service. To top it all off, after I refused to sign my credit card slip and authorize the transaction, I called my credit card company to find that Knox Street had not only proceeded with the charge, but had added an EXTRA $20 in tip for themselves. Knox Street obviously has no interest in retaining customers and I will definitely be discouraging everyone I know from going there in the future. From now on I will be spending my time at bars that have bartenders who know how to do their jobs, and managers that aren't rude to customers.

• Pros: Strong Drinks
• Cons: Terrible customer service, bad attitudes from staff

Response from this business

teachman69– November 08, 2009 at 17:23:00 PST

Hi...I would like to invite you to contact me directly. I am the owner and would like to hear all the details and make this situation right with you. Our customers come first and it is our policy to ensure that every customer is happy during the time spent at my establishment. Please contact me at ksp.manage@gmail.com. I look forward to hearing from you.

07/14/09

I loove this place!!!!!!

by Tommyj

It starts at the door. The door guy is always friendly. I love the fact the bar pours to my liking. I went the other day and they had $4 "you call its". The manager was super nice to refund my money when the Golden Tee crapped out. Not sure why emilytri thinks she is going to get beat up......maybe she should try the irish nachos!

• Pros: Great drinks...great on the pour
• Cons: I leave without my wig

07/05/09

Disgusting display of a "manager"

by emilytri

I went to this bar with some friends on a Saturday night, and I enjoyed it at first. We were there about 20 minutes when we witnessed the MANAGER push someone on the ground and knock him in the face repeatedly till the guy was bleeding profusely. When I overheard the manager talking about the incident later, he said the guy just said the wrong thing and made him mad. I will NEVER go back there again for fear I might say "the wrong thing" and be attacked by this guy...

06/06/06

great place to ahng

by amyskammy

I went there with some friends the other night and service was great. The atmosphere, while crowded, was jumpin. Drinks were strong and we stayed the entire out on the awesome patio. I would recommend this to anyone.

01/19/06

One of the best bars in uptown!

by _nightowl_

This is a great bar overall! They have a friendly, good looking staff and service is decent considering the crowd. They give very generous pours here!! The only downfall is that the bar is packed on Fri. and Sat. and you will probably need to valet. The DJ plays popular and old school hip hop. Despite how many people are on the dance floor, you can usually find a place to dance. Happy Hour specials are normal. Nightly specials are usually 3$ wells.

• Pros: Good Music, Good Specials, Nice Social Scene
• Cons: Crowded, Parking

12/10/05

Great bar- if you want to be treated like dirt!

by tophilactic

Just went to Know Street Pub last night and was suprised by the poor attitudes of the employees.

A bartender spilled a beer on one of my friends, and instead of apologizing, laughed and said "What am I supposed to do, buy you a beer?" The manager had a worse attitude as he defended this conduct and said it was fine if we didn't come back!

05/18/05

It could be better

by boomboomkitty

I live across the street from this bar. The service is decent, and the Patio rocks. Very cliqueish clientele, all SMU or 30k millionaires from the neigborhood. I like it because I can walk there and walk home sloshed. Good place to start the party. Not the place to end it.

• Pros: Pretty inexpensive, great liquor selectio, great patio
• Cons: lame crowd, parking sucks, lame crowd

Neighborhood sports bar in Uptown draws crowds with large flat-screen TVs and shaded patio.

by Contributor

In Short
Knox/Henderson dwellers flock to this corner sports bar to relax with friends over a cold brew. A palm-fringed covered patio rendered more festive with flags advertising beer is usually crowded. Past the patio, a dark room with a long bar is lined with polo-shirted, cap-wearing guys in their 30s watching TV. Food is standard pub grub; pizza, burgers, cheese fries and jalapeno poppers.