08/03/09

Great Hotel for Dallas

by jonathanmaples

Great Hotel for get aways, and meeting with the Ghost Bar on the top floor!!

• Pros: Great Hotel

03/23/09

The best beds, fun place

by crockd

W has the best beds ever. The staff is pretty good, lots of great places to eat in the hotel and close to lots of good nightlife. Gets really pricy and some other hotels are opening up that are just as good if not better, but still a great option.

• Pros: Great nightlife and places to eat
• Cons: Little to pricy

01/06/08

Terrible All Around!!!!!

by merovengian

If you are reading this and are coming to Dallas just to get drunk and have poor customer service, this is the place to come. We can start off with how poor the clientel is. There were alot of people staying at The W for the Baylor vs. Arkansas basketball game at the AAC and when we came back it was like walking into a club with no security and a girl standing in the lobby tatooed up had the audacity to ask me in front of my parents if I am looking "for a friend tonight." This is not a joke there were two or three call girls in the lobby.

In the elevator there were three guys cursing and fighting while there were two kids their motherm myself and my parents on the elevator. I had to put them in front of me to keep one of these guys doing something terrible. Also the elevator was looted with ciggarette butts.

The room is nice if you like the "modern/contemperary" thing, but it really goes to the extreme. So if you are on the fence then do not go here.

The Valet service charged me $20 to get my car and then charged me $25 on my bill.

I have stayed at W's in San Fran and other places and this is far and away the worst. As a matter of fact I would have preffered a Holiday in over this.

When I was looking for a place to put my parents I almost did not choose this hotel based on the reviews written here, but I made a huge mistake! The only good thing about the W was that it was a walk to the AAC. For $350 go get a suite at the Rennaisance or stay at the Adolphus.

• Pros: Close to American Airlines Center
• Cons: Everything other than the one pro

09/04/07

The best W yet

by cjo12ml

I read a bunch of reviews about the hotel being snobby and stuck up before I stayed at the W this past weekend. I almost even changed hotels, but I'm so glad I didn't. I've stayed at W's in New York, Atlanta, San Diego, but this one is by far my favorite. The pool on the 16th floor overlooking Dallas is incredible. I was at the pool drinking some of their wonderful mojitos about to smoke my cigar that I brought with me, but I didn't have a lighter or cigar cutter. I called Whenever/Whatever and within 30mins they had someone bring both the lighter and cutter up to me while I was at the pool. Also, the living room (bar) down stairs was also wonderful. I made reservations to go to the Ghostbar online, but didn't end up making it up there. There was a line at the elevator just to get up to the bar. Overall, everything was wonderful and I highly recommend this hotel.

• Pros: Pool, drinks, ambience, location, view... pretty much everything
• Cons: you can only valet park b/c parking is ridiculous down there, but it was only $24 so that's not even bad

01/23/07

Rude customer service!!!

by 1secretshopper

Do not waste your money trying to experience quality customer service, cleanliness, or professionalism. This is not the place to go. I have been in numerous high end hotels and sad to say this service is sub par. This place is highly overated and highly overpriced. I must say the only good thing about the hotel is the location. If you are willing to pay high dollar for a view with rude service to insult your intelligence then by all means this place is for you. Be ready to fork out at least $50.00 for one good meal. They have a bunch of kids running the Ghost bar on the 33rd floor who have absolutely no class and no respect for the wealthy or the commoner. Please, try the nice other hotels/bars downtown and save yourself time, money and stress. Be ready to listen to a bunch of kids party all night. I would NOT recommend this for anyone traveling on business. Bad idea gentlemen.

Step up your service W and get some experienced staff who actually care about the customers. Enough with the kiddies already. Learn how to treat the upperclass with due respect. You are charging for it!

• Pros: Downtown location only.
• Cons: Poor customer service, over priced, inexperienced staff, rude staff, did I say OVERPRICED?

10/19/06

JUST SAY NO!

by milo88310

We were given a wedding gift of a night at the W. We would probably enjoyed a new blender more. We asked for a smoking room, which we received with NO ash trays. Made three requests for ash trays to no avail. The corridors were littered with trash from take out that another guest had ordered. The foyer to the elevators was trashed out with beer cans, empty wine bottles and burned matches all over the floor. Recommend monitoring your room expenses, if possible (this service via TV was not working for us), we were double billed for a movie rental (like $12, isn't enough). I have addressed all these items with hotel management and again no response. JUST SAY NO!!!!

09/30/06

The Pretenda

by leoemfu

I'm from Dallas. Lived in NYC for a long time where W's (and their bars) are plentiful. This was so, so sad. I really wanted to like it (for Dallas' sake), unfortunately it is an expensive bore. Even worse, they attempt to enforce dress codes "here and there." Shorts for girls, not for boys, etc. Guys and gals should consult their website on what they can and can't wear.

Long-story-short... Wear a suit...wait in a line... get rude service...pay too much.

Just when you think Dallas is cool, some place like this comes along and sticks a little too much attitude into a really overrated space.

07/23/06

Very crowed, service not good

by tinatiny10

We have stayed at W hotels before but the new W in Dallas is a mess. We arrived at 3:00 on Saturday to check in and were told that our room was not ready. We had requested early check in and were very surprised that the rooms weren't clean yet. We were told to go and relax by the pool while we waited. We arrived at the pool to find, no available chairs or places to sit. The pool area is way too small! At 5:30, we were allowed to check into our room and we had to wait another 20 minutes for our luggage. We had a party to go to at 6:30!!!!!

We got back in our room late night and ordered pancakes and eggs and 2 sprites. The bill was $53.00!!!!!

We have stayed at other W hotels, Four Seasons, The Wynn and Hotel Zaza. If this W is going to make it, they need better customer service. We asked for a discount since we didnt' get into our room until 5:30 and were told they would not charge us for the 2 $6.00 juices that we ordered at the pool. thanks! The bill was well over $300.

I would wait a while before spending the money at this hotel. They have a lot of kinks to work out!

• Pros: Good location
• Cons: over crowded, poor service

Stark minimalism meets cowboy cool at this towering 33 floor urban five star locale in the heart of Victory Park.

by Contributor

In Short
Jetsetting guests are pampered with the "Whatever you want, whenever you want it" philosophy. The 252 guest rooms including 32 suites, 10 mega rooms and a two-bedroom WOW room featuring sexy open concept bathrooms, 350-count bed sheets, Bliss bath products and fun munchie boxes. Other facilities include a state-of-the-art fitness center, infinity edge pool with stunning city views and Bliss spa. Indulge at Craft restaurant before hanging with the in-crowd at Ghostbar.