City Pet Inc

05/12/09

I do not recommend..overpriced...poor selection/service

by jeffcarter8877 at Citysearch

I predict this overpriced boutique will be out of business in a year. Why?:

Product-not a large enough selection.

Price-the Wellness brand of food I buy is even less expensive at Whole Foods Market. Mentioned it to the owner once...they dont care.

Service-poor. was just in there today....the shop clerk had to look over all the shelves only to find they did not have the product i needed...any type of flea shampoo. He also shrieked at first and said "eeewww...your dog has fleas??!!" since my dog was with me. The stupid queen will never know that he lost a customer today.,,,and she wont care.

• Pros: location...all it has going for it.
• Cons: Price, selection, service

01/04/08

Terrible Customer Service

by cke3211454 at Citysearch

I called City Pet Supply and asked them to order a pet carrier for me. I provided them with a website that included the bag description and price and they agreed to order the bag for me from their supplier. A few weeks later I went in to pick-up my bag only to find it priced $60 more than the website I sent them. I questioned this and was called the next business day by the manager.

The manager's response is why I will never be back. Not only was he extremely rude on the phone but he hung up on me. I tried to call back and he answered the phone saying "Never call here again!".

No customer should ever be treated this way. Shame on you!

• Cons: high prices, rude management, unacceptable 'service'