Pet Love

10/21/2008 Posted by BoxerMom316

I have two Yorkie-Poodle dogs that Pet Love groomed for me. The groomer did a wonderful, professional job, she was polite and was excellent with my dogs. Neither one had knicks or cuts on them, they both smelled great and looked awesome! I know my two can sometimes be a pain in the neck with grooming so I give Pet Love a lot of credit for the perfect job! I WILL be calling them back! They were also on time and called to make sure that I was 100% happy! They pull right up to your house so my dogs did not have to be stressed out about leaving the house and being in a groomers all day long locked in a cage! Pet Love has become my FOREVER groomers! Well worth the money!

Pros: EVERYTHING!

Cons: NONE!

08/12/2008 Posted by Doglover03

We used this service several times and they started out decent.Then they started nicking our dogs. I could understand a small nick now and then,although if you have a good,experienced groomer it shouldn't happen and the dogs have never been nicked by any previous groomers. I realize you usually sign a release stating that your dog could be nicked, but I think anyone would expect to be told about it. I called and expressed my concern after the visit,asked them to talk to the groomer see if there was any behavior problem-no call back whatsoever. Next time they not only left cuts on 2 of the dogs, but one was between quarter and fify cent size, very bloody. Much more than a small nick -it was a large cut! Didn't say a word about it and our dogs came in the house acting like they had been very badly mistreated.They cowed down,hid behind the furniture,were just completely traumitized.We were appalled that they did not tell us about the cut and by the behavior in the dogs-there was obviously something wrong.The cut was bad enough it needed treatment. Once again I called, the girl answering told me no manager was there but she'd record everything I told her and have them call me. It was over 3 weeks before the owner attempted to call citing the July 4th holiday as the reason for delay even though they were groomed 2 wks before the 4th.We didn't bother to talk to him-addressing a complaint 3-4 wks after the fact is pointless in my book. These dogs are 2 yrs old and have been groomed since they were 12 weeks old and we've never had ANY groomer say they've had any sort of problem with them.I would NOT RECOMMEND Pet Luv to anyone! Who knows what they do to your dogs in their van - you're certainly not welcome to observe them!THEY ARE NOT ACCOUNTABLE! ALSO THE OWNERS SHOULD NOT BE ABLE TO REVIEW THEIR OWN BUSINESS-CHECK OUT 3 OF THE REVIEWS ON THIS SITE-DON101,BARB101 AND DON STONE--THOSE ARE BY THE OWNERS NOT ACTUAL USERS OF THEIR SERVICE AND SHOULD BE REMOVED!!

Cons: DO NOT RECOMMEND!!!!!!

07/09/2007 Posted by kltcreative

I've been using Pet Love services for my Corgi for the past year and it has been the best thing I've done for my dog in the past year. He loves it when they come and it makes me feel good when he is happy. I've had several groomers, all of which appear friendly, professional and knowledgeable. I now have a regular favorite Jason that Pet Love keeps noted in my file. I do this service for a few reasons, my dog loves it, conveniece for me and my pet and excellent service (a perfect summer shave--which is hard to do.....I know.....I tried it myself (not a pretty dog). I've taken him to groomers in shops, but he always gets knicked which caused problems. Yes.....we can all give our dog a bath, but trimming the nails, shaving, expelling things or any of the other extras makes it worth it to me. I'd rather just have someone who knows what they are doing. I LOVE PET LOVE.....and I'm grateful to have found them. I also know that they strive to have good customer service, which is hard to find these days. If you are thinking about using this company just give it a try. I know I'm glad I did!

Pros: MOBILE GROOMER COMES RIGHT TO MY DOOR

Cons: I'D LIKE TO SEE EVEN MORE PRODUCTS OFFERED OR A CATALOG BROCHURE

06/19/2007 Posted by renerogers

I had my dog done by petlove. The groomer looked like she just came off the streets. I know groomers won't look their best, but come on now. Smelling like cigs and looking like a street person is ridiculous. She brought my dog back still wet and not smelling good at all. When I tried to peek in the door she said I couldn't watch. When I called and complained they acted like they didn't care, but they would send someone to do it right. several weeks later another lady gave her a bath and expected me to pay for it. I told her no this was a visit to fix what was messed up the first time. She said I had to pay again. I told her no I wouldn't. She just stood there so I closed the door. She knocked but I refused to knock on the door. And btw it wasn't something that lady heard about the dog dying. It was in the newspaper, on the news. They have a negative rating at the Better Busns Bureau. Never ever will I use them again. And I have told everyone I know how bad they are. I have used another mobile service and they are great. They drive trucks and have little trailers that have windows that you can peak in. And don't charge that stupid trip charge.

06/16/2007 Posted by jensperl

If you have a dog that doesn't get along other animals, then you are resorted to a mobile groomer, doing it yourself, or having him sedated at a vet's office that provides grooming. I have used Pet Love many times and have finally decided to just do it myself. Sure, they put a little bandana on your pooch, but you can do just as good of a job yourself with a trimmer that has the different levels of shaving and save the 65 bucks...and that is just for a small breed. They are really the only ones around (seems like all others listed in my area have their listed business # disconnected). Yes, pet love is "convienent" and those purple vans are many, (that is why they charge so flippin' much), but every groomer I have had comes to the door reaking like a bowl of decade old cigarette butts and they haven't been with the company long. It has also been my experice that they are disorganized with notifying you about your appointment time. You also need to block off 3 hrs of your day to wait for them because they can show 45 mins before or after your appointment. I have been cancelled on a few times including a call after my scheduled appointment time saying my groomer couldn't make it. I understand things happen, and I love my dog...but she is a just a dog and I won't dedicate any more money or entire days to getting her toenails trimmed.

03/24/2007 Posted by petlove101

My name is Don Stone. My wife, Barb, and I own Pet Love. The review that precedes this one was written by someone that knows absolutely nothing about our business or the 50 Pet Lovers that work here. This individual has obviously picked up information on the internet that has been so contorted as to be completely unrecognizable and totally untrue. I guarantee you that this person has never been a customer of Pet Love, even thought she is writing a review as if it is first hand information. Pet Love has been serving the Dallas/Ft.Worth area for 30 years and groomed more than 500,000 dogs and cats of all breeds. If anyone has a question about my business or Buddy, please do not hesitate to visit website or contact me directly. Thank you. Don Stone 972.246.8331

02/27/2007 Posted by wendyma

This is a HORRIBLE place who thrives on money and not the Love of Animals! One of their groomers neglected (which resulted in death) a beautiful Chow mix that just turned 2 yrs old and was getting his birthday present, which was suppose to be the Pampered Puppy Package but it turned out to be the Murdered Mutt Package instead. The poor baby died for his birthday and when these people were called to find out JUST what happened they REFUSED to offer an explination and an apology!! They are very uncompassionate and uncaring. DO NOT EVER take your dog to a groomer where you cannot sit there and watch what they are doing!

Pros: NONE

Cons: A neglected, abused or even worse, dead animal

04/15/2005 Posted by barb101

I love my pets and really appreciate the one-on-one attention that they get from our Pet Love pet stylist. All three of my babies were done in less than two hours without ever leaving our property. The convenience is outstanding. The grooming was excellant. Instead of having to load everyone into the car, twice, and having them sitting in a cage all day........ There's just no comparison. My babies love it and so do I !!!

Pros: Convenient, Great service, Pets loved it

03/05/2005 Posted by donstone

I have 3 chows, 3 cats, and a mut. Love the animals, hate the maintenance. Pet Love did a great job grooming all 7. Wish I had found them years ago.

Pros: convenient, safe, easy