Brides & Beaux

08/14/2008 Posted by SarahToo

It's rare that someone who is happy with their shopping experience takes the time to write a review. The most motivated consumers are the ones with a bone to pick. What I'd like to know from the reviewer below is exactly what was your experience? What kind of rude treatment did you receive? What was said or done to make you feel like the staff of this store just wanted to make a sale? Without that kind of detail, your review is worthless and just sounds like the rantings of a lunatic.

07/08/2008 Posted by dudley12

This store should not be in business-the customer service is zero and actually the merchandise is out of date and over-priced. Look around and you can find many more bridal wear businesses that will treat you for what you are the customer Look on The Knot website

Pros: none

Cons: poor, rude service

03/24/2008 Posted by slambert01

I went here with my family and friends to look for a wedding gown. Laurie a sales associate was the nicest person I could have asked for, Carla the owner, I found to be sweet. I purchased my gown and veil (the veil had to be custom done) there and was extremely happy and satisfied. I took my mom and bridesmaids to look for their gowns and to also get my veil as it was in, but when I saw my veil it looked dingy, used and frayed. My mom was very concerned and asked about it. Patti the rudest person I have ever met told us it would look better once it was steamed. They steamed and pressed it and brought it back for me to try on. It looked a bit better but my mom was still concerned and started going through the veil and then she found a hole! My mom asked about this and Patti had the audacity to tell my mom... "Did you step on it? Because it wasn't there before." WHY WOULD MY MOTHER STEP ON MY VEIL WE HAD ALREADY MADE A PAYMENT FOR? I was to the point of tears because at this point my mom is upset and Patti is being so rude. Then Carla (the nicer owner) tells us that we will get it fixed and we need to make a note of the area. She tells Patti to get some tape and before Patti leaves she looks at my mother and tells her "Don't step on it!" I was like OMG! I'm not a picky bride, but I was particular about my veil. I agree with a lot of these reviews that the ladies are very nice and helpful, because Carla and her associate Lauri were. I just don't understand why we were being blamed for something done by the manufacturer. I would have figured they would have said "Oh I understand we will call them right away to have this fixed." We weren't blaming brides and beaux, I understand they didn't make the veil. Needless to say I feel like the dresses are gorgeous and some service was great but it seems that after you buy the dress and make the purchase, you are not their concern. They just want the sale and that's it. I was very hurt and saddened by this.

Pros: Lauri the sales associate!

Cons: Patti the co-owner

02/21/2008 Posted by bride08

I recently purchased my dress from this store and the women working there are so much fun! They were all pacient with me (God knows I'm horrible at making decisions), and helped me with my bridesmaids as well. I definitely recommend this place. I did, however, see some bad reviews about it on here. I used to work at a bridal shop back home, and let me tell you, I bet the people writing these bad reviews were not the nicest and most pleasant brides/bridal party to get along with. My opinion, judge for yourself. Don't NOT visit a store because of reviews unless they are ALL bad. Every experience, just like every bride is different.

Pros: BIG dressing rooms, great lighting, they help you in the gowns

Cons: no cold beverages! (I was thirsty), not enough platforms

06/11/2007 Posted by ibinyon

I came to this site by mistake and read the reviews. Who are you people that wrote such awful reviews? My neighbor used them and highly recommended the shop. We went there and could not have been treated any nicer! My daughter's dress arrived in 3 weeks. They are storing it for her. We went to several shops in the metroplex and this by and far is the greatest value and the service is tops! The whole experience was wonderful.

05/21/2007 Posted by dallasbride

I had to buy a bridesmaid dress at this awful store, it was the worst experience I have had buying a dress. I have been in 5 weddings, I have purchased 5 dresses from different stores. I was shocked that these ladies were so rude and unfriendly. Keep this place in mind so that you don't have your bridesmaids buy their dresses there. I know all 9 of us are definately spreading the word to our friends so that no one has to experience this. I hope their store is shut down, they are awful people. And they wrote a comment about their own store. The one comment that is positive was not written by a genuine customer. Talk to someone that doesn't work there, then you will get a real answer. They are miserable and terrible people. Just because they have been open for 15 years doesn't mean they have to sell the same style of dresses that were popular 15 years ago. Seriously, go to Mockingbird Bridal.....so much better and they are decent, polite people there.

Pros: Still carry styles from 1990, go vintage!!

Cons: Employees are frigid and unhelpful.

05/19/2007 Posted by faye0626

I noticed today that there were two nasty reviews posted on this site and I have to disagree completely. I have never had a better experience and all of my friends have been using them as well. They would not have been in business for 15 years if they were as rude as these people say. I have loved working with this shop and will always come back. They were polite and patient and helped me to make the most important decision for my wedding!!! Thank you girls for all of your help!

Pros: Very helpful and knowledgable

Cons: THERE ARE NONE!!

05/19/2007 Posted by texas52

Very rude to customers, hung up on my daughter not helpful with most of the members of the bridal party.

Cons: rude service

05/19/2007 Posted by slholley

Don't waste your time at this store. There is not a good selection at all. Dresses are overpriced and old.

Pros: There are none!!!

Cons: Ladies were unhelpful and rude